Deliveries and Returns

Delivery
The good news is we deliver to your door anywhere within South Africa!

Please allow a 30-day turnaround time from receipt of payment to delivery date. We endeavour to beat this, but we as we are re-starting, please allow us some grace. You are welcome to contact us for an update on your order at anytime. 

For EFTs and bank transfers we need to check your funds have been deposited in our account before we dispatch. This will be done as fast as possible but can delay the dispatch of your order. You can speed the process up by sending us proof of payment.

What will my Delivery Cost?
We deliver for FREE to anywhere within South Africa, on all orders with a value of R1000 or more, VAT inclusive.

For orders below R1000, delivery will be calculated at checkout. 
What about product Warranties?
All Lifetime Lighting products supplied by Matelec (Pty) Ltd. carry the standard Lifetime Lighting 10 year warranty against corrosion. Please see our warranty policy for all the fine print. 

How do Refunds and Returns work?
In the unlikely event of a product failure simple communicate this to us together with your proof of purchase, to have the faulty product repaired or replaced.

Faulty products within the said warranty period will be covered by the warranty.

All costs pertaining to transport within the Warranty period will be paid for by Matelec (Pty) Ltd.

In the event of products ordered correctly and supplied incorrectly, transport will be paid for by Matelec (Pty) Ltd.

In the event of products ordered incorrectly a re-stocking fee of 10% will be levied and the return transport will be for the Purchasers own account.

Matelec (Pty) Ltd retains the right to repair or replace products that have failed at their discretion on presentation of the said proof of purchase. 

Payment Options
Payment can be made via Visa and MasterCard credit cards or by EFT, select your preference on the checkout page.
All card payments are handled by PayFlex.  Payflex also gives you the option of of paying for your purchase over 4 months with no additional cost to you. 
Are my credit card details safe?
Yes. All credit card transactions take place on a secure page and no credit card details are stored.
Can I open an account? 
If you are in the Trade and want to know more about a Trade Account Facility, please inquire with us or see our Trade Pricing tab.